Jessica Bing Ying Poon
I'm a research fellow in the Delivery Science Fellowship Program at the Division of Research of Kaiser Permanente. My work derives from a single question: How can we help each other make good decisions?
I first studied decision theory at UC Berkeley where I received my BA with honors in biology and philosophy. This took me to Memorial Sloan Kettering Cancer Center where I worked on health outcomes research regarding screening and treatment decisions. Seeing patients and physicians make immensely painful decisions every day, I returned to UC Berkeley to study decision-making within an organizational context. Through the work on my PhD dissertation, "Multi-level Pathways to Patient-Centered Care," I came to conceptualize patient-centered care as a complex adaptive system. This has the potential to improve the health of both patients and physicians as well as the agility of the system as a whole. To that end, I am currently at Kaiser Permanente studying complexity, empowerment, burnout, trust, and communication in the provision of long term care.
Outside of work, I enjoy hiking, art, and stand up comedy.
I first studied decision theory at UC Berkeley where I received my BA with honors in biology and philosophy. This took me to Memorial Sloan Kettering Cancer Center where I worked on health outcomes research regarding screening and treatment decisions. Seeing patients and physicians make immensely painful decisions every day, I returned to UC Berkeley to study decision-making within an organizational context. Through the work on my PhD dissertation, "Multi-level Pathways to Patient-Centered Care," I came to conceptualize patient-centered care as a complex adaptive system. This has the potential to improve the health of both patients and physicians as well as the agility of the system as a whole. To that end, I am currently at Kaiser Permanente studying complexity, empowerment, burnout, trust, and communication in the provision of long term care.
Outside of work, I enjoy hiking, art, and stand up comedy.