Jessica Bing Ying Poon
I am a research fellow in the Delivery Science Fellowship Program at the Division of Research at Kaiser Permanente. My work derives from a single question: How do we make good decisions, as individuals and group members?
I first studied decision theory at UC Berkeley where I received my BA with honors in biology and philosophy. This took me to Memorial Sloan Kettering Cancer Center where I worked on health outcomes research regarding screening and treatment decisions. Seeing patients and physicians make immensely painful decisions every day, I returned to UC Berkeley to study decision-making within an organizational context. Through the work on my PhD dissertation, "Multi-level Pathways to Patient-Centered Care," I came to conceptualize patient-centered care as a complex adaptive system in which patients and physicians make decisions as befit their local circumstances while management facilitates information exchange and leadership enforces an overarching organizing principle. This has the potential to improve the health of both patients and physicians as well as the agility of the system as a whole. To that end, I am currently at Kaiser Permanente studying empowerment, communication, trust, and collaboration in the management of chronic conditions.
Outside of work, I enjoy hiking, art, and stand up comedy.
I first studied decision theory at UC Berkeley where I received my BA with honors in biology and philosophy. This took me to Memorial Sloan Kettering Cancer Center where I worked on health outcomes research regarding screening and treatment decisions. Seeing patients and physicians make immensely painful decisions every day, I returned to UC Berkeley to study decision-making within an organizational context. Through the work on my PhD dissertation, "Multi-level Pathways to Patient-Centered Care," I came to conceptualize patient-centered care as a complex adaptive system in which patients and physicians make decisions as befit their local circumstances while management facilitates information exchange and leadership enforces an overarching organizing principle. This has the potential to improve the health of both patients and physicians as well as the agility of the system as a whole. To that end, I am currently at Kaiser Permanente studying empowerment, communication, trust, and collaboration in the management of chronic conditions.
Outside of work, I enjoy hiking, art, and stand up comedy.