Jessica Bing Ying Poon
Hello, my name is Jessica Poon and I'm a research fellow in the Delivery Science Fellowship Program at the Division of Research of Kaiser Permanente. I am broadly interested in studying decision-making as a way to understand human behavior in complex social systems. My goal is to improve the care experience by facilitating mental healthcare delivery in the management of physical chronic conditions.
I first studied decision-making at UC Berkeley where I received a BA with honors in Biology and Philosophy: I examined decision-making through the lens of function and survival on the one hand and, on the other hand, as a matter of identity and society. These perspectives came together poignantly in my work on health outcomes research and quality improvement at Memorial Sloan Kettering Cancer Center. As I observed patients and physicians make decisions that impacted their health, their identity, and their relationship with one another, I learned to appreciate the importance of the organizational context in shaping and supporting those choices. So, I returned to UC Berkeley to study for a Health Policy PhD on the Organization and Management track at the School of Public Health where I came to conceptualize patient-centered care as a complex adaptive system. I currently study healthcare delivery as a research fellow at Kaiser Permanente Northern California.
Outside of work, I enjoy cooking, art, and stand up comedy.
I first studied decision-making at UC Berkeley where I received a BA with honors in Biology and Philosophy: I examined decision-making through the lens of function and survival on the one hand and, on the other hand, as a matter of identity and society. These perspectives came together poignantly in my work on health outcomes research and quality improvement at Memorial Sloan Kettering Cancer Center. As I observed patients and physicians make decisions that impacted their health, their identity, and their relationship with one another, I learned to appreciate the importance of the organizational context in shaping and supporting those choices. So, I returned to UC Berkeley to study for a Health Policy PhD on the Organization and Management track at the School of Public Health where I came to conceptualize patient-centered care as a complex adaptive system. I currently study healthcare delivery as a research fellow at Kaiser Permanente Northern California.
Outside of work, I enjoy cooking, art, and stand up comedy.